Join our team

Location: Ely

Competitive salary and benefits apply

This new role will join our team based in Ely. Working closely with the Director of Operations & Business Services, in collaboration with the Chief Executive and the wider Executive Team setting the strategic direction of our systems, networks, Cyber Security, GDPR governance, disaster recovery, business continuity and IT project management to ensure all our systems can operate optimally day to day.

This role has the ownership to design, build and develop the IT infrastructure, systems, processes, and administration. This role is pivotal in providing a new stable platform we can utilize to grow for the next 5-10 years.

Key Accountabilities

• Responsible for Systems, Networks and Security within Omega.
• Responsible for the strategy development, implementation and reviewing the road map in line with organisational values, business objectives and priorities.
• Continuously review the organisations compliance with the requirements of information governance, GDPR and Freedom of Information legislation.
• Maintain and develop IT policy and procedure to ensure best practices are constantly adhered to within the team and external compliance demands are met.
• Building and implementing a best-in-class service desk function to deliver exceptional support to our internal customers.

Essential Requirements

• Strong technical understanding of hardware, software, networking and cybersecurity
• Possess excellent problem-solving skills and a logical approach to project management.
• Understands what industry best practice is for the implementation and development of a help desk.
• Exposure to complex IT projects, both software development and infrastructure change.

Desired experience required.

• Experience of creating and implement strategic IT plans and policies.
• Proven track record of managing complex projects.
• IT professional in a similar size of company to Omega

What’s next?

To apply for this position please send a copy of your CV and a cover letter explaining how you meet the essential requirements for the role to recruitment@omegadiagnostics.co.uk

Location: Ely

Competitive salary and benefits apply

Overall Job Purpose:

The Product Support Scientist will provide technical support for the Omega Food product portfolio.

Main Areas of Responsibility:

• Provide technical advice to customers including remote troubleshooting where required
• Undertake customer training, build and installation of new systems and software updates
• Perform stability studies on retention kit
• Assist in post-market surveillance activities for product portfolio to meet regulatory requirements
• Maintain accurate and traceable records in QMS system
• Prepare reports and make conclusions and recommendations based on the data
• Work with internal and external stakeholders to support the customer
• Drive product improvement
• Perform experimental work in the laboratory to support products

Essential Criteria:

• A levels in Science/Maths or HND in Science or IT
• Some experience in working within laboratory environment and/or within software technology
• Basic understanding of laboratory In-Vitro diagnostic technologies such as ELISA
• Competent IT skills across a wide number of applications.

Desirable Criteria:

• Degree level qualification in Life Sciences with relevance to health diagnostics
• Experience of working within ISO13485
• Understanding of regulatory compliance for IVDs 

What's next? 

To apply for this position please send a copy of your CV and a cover letter explaining how you meet the essential requirements for the role to recruitment@omegadiagnostics.co.uk